Regional Aftersales Manager - Farm Machinery Manufacturer
Do you have experience working with agricultural machinery on a technical / engineering level?
Would you like to progress your career and experience to machinery manufacturer level?
Would you like to support dealers in after sales in a Regional Aftersales Manager position?
Location of the Job: Home-based covering Midlands and Northern England as a territory.
Salary and Benefits Package:
Paying £44,000 - £47,000 basic salary depending upon experience.
Company bonus.
Fully expensed company vehicle.
BUPA health cover, with the option to add on family members.
25 days annual leave plus bank holidays.
Death in service.
Excellent company pension scheme.
Additional information:
This is a permanent full-time position.
Working hours are 8.30am - 5.30pm, Monday - Friday.
30 minutes lunch break.
Weekend/seasonal work as and when required.
About The Company:
You will be working for one of the largest Agricultural and Farm Machinery Manufacturers in the world.
The Job Role Details:
Based from home or the company Head Office in the Midlands, you will be responsible for management of the dealer network for all aspects of parts and service to achieve a high level of after sales support in order to help achieve business objectives.
Key Responsibilities:
You will be responsible for:
Parts:
Manage, develop, and promote the parts sales product portfolio to the dealer network.
Manage the area parts sales, by implementing the dealer parts sales targets, promotions, and marketing actions to achieve the parts sales budget.
Manage and encourage the dealer to achieve their dealer parts target and subsequent bonus scheme.
Provide support for the dealers in relation to all parts business and enquiries.
Conduct regular meetings to discuss and plan the development and growth of the dealer parts counter and workshops sales maintaining profitability and good workshop management.
Manage and engage with the dealers to promote company Services (extended warranty, fleet management and licences)
Service:
Manage and develop the technical support process for all products in the product portfolio.
Oversee and ensure the customer satisfaction process in support of the dealer network.
Be responsible for the management and control of base warranty expenditure including supervision of the dealer warranty claim process, routine audits and claim approval.
Implement the dealer service standards program to the dealer network, maintaining a level of competence, image and grading expected of the dealer.
Document routine visits and upload them to company system as required.
Manage, create, and collate reports from the dealer network required to report product concerns back to the relevant reporting department.
Other:
Continually seek new opportunities in open and existing dealer territories.
Support and conduct basic dealer parts and service training for the Training Academy as required.
Attend national and local shows representing aftersales when required in support of the network.
Manage and ensure the dealer maintains a competence level in line with company expectations through regular attendance to dealer parts & service training programs.
Distribute KPI data.
Ideal Person Skills & Qualifications:
You will have / be…
Agricultural machinery service, engineering, or technical background - wanting to progress to management level.
Commercial acumen and want to manage the dealer network, promoting and selling after sales parts as an add on.
This role is not calling upon new customers - you will be supporting the dealers with aftersales support.
Great team player.
Based in Warwickshire, Northamptonshire, Nottinghamshire, Shropshire, Manchester, or surrounding areas.
Happy to travel in a regional role.
How to apply: Please click on the apply now button.
The Industry (Key Words): Farm machinery manufacturer jobs, agricultural machinery manufacturer jobs, aftersales jobs, after sales jobs, aftersales manager jobs, regional aftersales manager jobs, regional after sales manager jobs, manager jobs, management jobs, sales jobs, service jobs, engineer jobs, agricultural service manager jobs, agricultural technician jobs.
We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.
Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.
